Quick and clear answers to your key questions
01. How do I check the water pressure in my home?
You can estimate your flow rate by timing how long it takes to fill a 1-2 litre jug from the main tap. For example, if you fill 0.9 litres in 6 seconds, that equals approx. 9 litres/minute. Below 10 litres/min is considered low; 10-15 litres/min is sufficient; above that is good. If your flow rate is low, contact us for a detailed check and improvement plan.
02. How can I isolate a leaking tap or toilet?
Locate the isolation valve beneath the fitting. Use a flat-head screwdriver: aligned with the pipe means “open”, perpendicular means “closed”. Turning the valve quarter-turn should stop the drip until a plumber arrives for a full repair.
03. What should I do immediately if I discover a leak in my home?
First, turn off the stop-tap to cut off the water supply. Then, place towels or sheets to absorb water and reduce damage. While you wait for our engineer, try to keep the area clear and safe. Contact us as soon as possible and we’ll aim to respond the same day.
04. My stop-tap is hard to reach or difficult to turn. What should I do?
Accessibility matters for emergencies. Ask us about installing a remote stop-tap (sometimes called a “Sure Stop”) in an easily accessible spot—that way you can shut off water quickly if needed.
05. How often should I have my boiler serviced?
Ideally once a year. Annual servicing keeps your system efficient, confirms safe operation, and helps maintain any manufacturer warranty. It also helps identify issues early — preventing costly breakdowns. Summer is often a great time to schedule it.
06. Do your engineers carry certification for boiler and central-heating work?
Yes — all our boiler and heating system installers and service engineers are fully Gas Safe registered with extensive training. Safety and compliance are non-negotiable for us.
07. What information do you need to install a new boiler or full heating system?
We’ll need key details of your property: number of rooms and bathrooms, number of radiators, whether you have double glazing, and whether any extensions are planned. This helps us size the system correctly and deliver efficient performance.
08. Why are my radiators hot on the bottom but cool at the top?
This symptom often points to sludge build-up in your system. Cold spots, uneven heating, or noisy pipes can indicate it’s time for a power-flush to restore optimal flow and efficiency.
09. Is a gas safety check still valid if the certificate doesn’t include the Gas Safe Register logo?
Yes. The Gas Safe Register logo is not required for the certificate to be valid. What matters is that the check was carried out by a Gas Safe registered engineer and the record confirms the inspection.
10. Do I need to install carbon-monoxide (CO) alarms in my rental property?
There’s no automatic legal requirement in England & Wales for CO alarms solely because of a gas appliance. However, we strongly advise landlords to install audible CO alarms in rooms with combustion appliances (other than cooking appliances) as an added layer of safety and peace of mind.
Still looking for answers?
Maybe you need plumbing or heating assistance?
Please get in touch today and we’ll see how we can help.